Job Description

About Lodge Cast Iron
We got our start over 125 years ago when Joseph Lodge founded the Blacklock Foundry in South Pittsburg, TN. His scrappy, hardworking spirit continues to lead us today. As a team, we believe cast iron is for everyone. We're dedicated to manufacturing American-made cookware that we're proud to use in our very own homes and excited to bring to kitchens, backyards, and campfires around the world. Day in and day out, we work together to stay safe, have fun, and be better than we were the day before.

By now, you may have caught on to the fact that we're serious about spreading the joys of cast iron. And while we're always on the lookout for ways to innovate, we believe in the adage: If it ain't broke, don't fix it. That's why we stand by a simple recipe of just iron and oil (no forever chemicals, since forever!). It's also why we're passionate about keeping our campus in our hometown of South Pittsburg, Tennessee, providing great jobs to our community. As we bring our cookware to the next generation of cast iron chefs, we're looking for people to help us stay true to our roots every step of the way. Does that sound like something you can get behind?

A Day in the Life of a Brand Ambassador

At Lodge Cast Iron, a Brand Ambassador is more than a salesperson; you are a warm host, a storyteller, and a guide through a rich legacy of craftsmanship. You greet every guest as if welcoming them into your home, listen with care to understand their needs, and offer product knowledge and recommendations that feel personal, useful, and unforgettable.

You bring genuine enthusiasm for cookware and the cooking experience, taking pride in helping guests find the cast iron piece that's right for them. Whether someone is buying their first skillet or adding to a family collection, you ensure they leave with more than a product; they leave with a connection to Lodge.

Your role is about being present, being curious, and creating meaningful moments that reflect the same hospitality we've offered since 1896. You treat each guest's journey with Lodge as if you're personally welcoming them into a 129-year tradition—approaching every interaction, display, and relationship with the care of a craftsman tending their workshop. Just as cast iron adapts beautifully to any heat source, you read the room and adjust your approach with grace, meeting each moment and each person exactly where they are. And you know that when one Brand Ambassador creates a memorable experience, it lifts the entire Lodge story, which is why you're always ready to support both guests and teammates with equal generosity.

Key Responsibilities

• Welcome guests warmly, offering your full attention and creating an environment where everyone feels seen and valued.
• Ask thoughtful, guest-centered questions to learn about cooking habits, experience level, and preferences.
• Share product features, usage tips, and care information with confidence and clarity, weaving in the heritage and craft behind each piece.
• Offer personalized recommendations that match the guest's needs, using your understanding of our product line and brand story.
• Pay attention to the story behind the numbers—when a particular skillet is resonating with guests or a quiet afternoon reveals an opportunity, you lean in with curiosity and share insights that strengthen the team's ability to serve.
• Support daily operations, including opening/closing tasks, register transactions, restocking, and back-of-house organization, moving confidently through each task.
• Maintain a clean, visually appealing, and guest-ready sales floor that reflects Lodge's standard of excellence.
• Contribute to a positive, respectful team culture where everyone's success is celebrated—stepping in naturally to support a colleague during busy moments and sharing what's working in your guest conversations.
• Adapt your approach throughout the day, using quieter moments to deepen product knowledge or refresh displays, then shifting seamlessly into host mode when the floor fills with guests.
• Support product replenishment, shipping/receiving, and merchandising as needed to keep the store guest-ready.
• Represent Lodge's commitment to heritage, service, and storytelling in every interaction.

What We're Looking For

• A naturally welcoming, present, and people-focused personality who treats their work with personal ownership and pride.
• Confidence in starting conversations and building rapport with guests, guiding them through Lodge's story in ways that feel authentic and meaningful.
• Curiosity about both our products and our guests—noticing patterns, asking "why," and using those insights to create even better experiences.
• Adaptability that feels effortless, whether you're serving someone new to cast iron, engaging a returning collector, or adjusting to the day's changing rhythm.
• Retail or customer-facing experience preferred, especially in service-driven environments.
• Team-oriented mindset that understands exceptional hospitality is a collective effort—bringing a strong work ethic, personal accountability, and genuine support for colleagues.
• Comfort with technology as a tool that helps you serve better—whether using point-of-sale systems, mobile devices for product details, or helping guests connect with our Lodge community through apps.

Additional Requirements

• Ability to lift up to 30 pounds and perform physical tasks such as bending, kneeling, and climbing.
• Comfortable using point-of-sale systems and following store operational routine

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