Job Description
Job description:
HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans
| Cleveland, OH | $20/Hour | Potential Temp-to-Hire
September Start Class: November 16 , 2026 (15 openings)
SkySource Solutions is proud to be the exclusive staffing partner for MetLife Legal Plans, the nation's leading provider of legal benefits. We are seeking 40 Customer Service Center Representatives to join a rapidly growing organization dedicated to helping millions of families access affordable legal services.
If you are passionate about helping people, enjoy solving problems, and thrive in a customer-focused environment, this is an outstanding opportunity to join a respected national brand with long-term career potential.
Why Join MetLife Legal Plans?
About the Role
As a Client Service Center Representative, you will be the first point of contact for members, prospective members, and attorneys. You will assist callers with questions regarding legal plan benefits, attorney referrals, eligibility, website access, enrollments, and service-related inquiries.
This role is ideal for candidates with strong communication skills, a positive attitude, and a genuine desire to help others.
Daily Responsibilities
Training & Work Schedule
Training Schedule
Post-Training Schedules
Potential schedules include:
Schedules are assigned by seniority based on company process.
Hybrid Work Opportunity
Initially, all employees will work onsite for:
Employees working remotely must have:
What We're Looking For
Required Qualifications
Preferred Experience
Education
Preferred:
Also Considered:
Interview Process
Step 1
SkySource Solutions Interview & Qualification Review
Step 2
Skills Assessment
Step 3
Candidate Presentation to MetLife Legal Plans
Step 4
Final Selection & Offer
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